Freedom Mobiles part of Vanilla Mobile Fulfilment Services offers its customers FREE next working day Special Delivery via Royal Mail for all mobile phones ordered online before 2.30pm^*. This is subject to network acceptance, security clearance, stock availability and the courier. You will be advised of any expected delays as soon as possible, however we are unable to be held liable for delays resulting from the reasons given above.

Deliveries are made Monday to Friday between 7.00am and 1.00pm. If no one is available to accept delivery, the package will be returned to your local Royal Mail Sorting Office. A card will be left at your address informing you of how to collect your order.

^*With the exception of weekend and bank holiday orders.

Accessories below £50 order value will be sent via Royal Mail recorded delivery, please allow up to 3 working days for delivery.

Please note:

• Delivery to Northern Scotland and offshore locations may take up to 3 days.
• For all pay monthly handsets we are unable to credit check or deliver to Educational establishments, Hospitals or MOD establishments. Credit checks must be on your home address and you must have resided in the UK for 3 years or more.
• Delivery estimates are subject to stock availability.